Legal

Privacy Policy

Last updated: January 2026

1. Our Commitment to Your Privacy

We are dedicated to protecting the privacy and confidentiality of your personal information. As a law firm, we are bound by strict professional duties of confidentiality. As an entity subject to the Privacy Act 1988 (Cth), we adhere to the Australian Privacy Principles (APPs) in how we handle your information.

This policy explains how we collect, use, disclose, and protect your personal information in the course of providing you with legal and migration services.

2. Key Information Summary

What we collect

We collect the personal and sensitive information necessary to prepare and lodge your visa or citizenship application. This includes identity documents, health and character information, and financial records.

Why we collect it

Our primary purpose is to provide you with legal and migration advice and to represent you in your matter before the Department of Home Affairs and other government bodies.

Who we share it with

We may share your information with Australian government bodies (e.g., Department of Home Affairs), skills assessing authorities, external legal counsel, and Legal Process Outsourcing (LPO) providers in Australia and overseas under our direct supervision.

How we protect it

We use a range of security measures, including encryption, access controls, staff training, and secure cloud infrastructure to protect your information.

Your rights

You have the right to access and correct your information.

3. The Information We Collect

We only collect information that is reasonably necessary for us to handle your legal matter.

(a) Personal Information

This includes standard identifying information such as:

Your full name, date and place of birth, and gender.
Contact details, including your address, email, and phone number.
Passport, national identity card, and visa details.
Employment history, qualifications, and financial information.
Information about your family members and relationships.

(b) Sensitive Information

Due to the nature of migration law, we often need to collect sensitive information. We will only do so with your consent. This may include:

Racial or ethnic origin.
Criminal records (police clearance certificates).
Health information (including medical examinations).
Biometric information (such as fingerprints or photographs).
Membership of professional or trade associations.

4. How We Collect Your Information

We collect information in the following ways:

Directly from you: When you complete our client forms, provide documents, or communicate with us via email, phone, or in person.
From third parties: With your consent, we may collect information from third parties, such as your family members, your employer, skills assessing authorities, or other representatives.
From our website: We may use cookies and analytics tools to collect data about your interaction with our website. This data is typically aggregated and does not personally identify you.

5. Why We Use and Disclose Your Information

Our primary purpose for using and disclosing your information is to provide you with legal services. This includes:

Assessing your visa eligibility and advising you on your migration options.
Preparing and lodging applications with the Department of Home Affairs, skills assessing bodies, and other government agencies.
Communicating with relevant authorities on your behalf.
Managing your case file, including billing and administrative tasks.
Complying with our legal and professional obligations.

6. Data Storage and Use

To provide our services efficiently and effectively, we may use LPO support staff in Australia and overseas. Where we do so, we maintain compliance with the Australian Privacy Principles, adhere to appropriate data security and confidentiality protocols, and limit the use of data to the provision of support services to this firm.

We also use secure, reputable third-party service providers for data storage and internal operations, such as Google Workspace. While their servers may be located in various countries, we take reasonable steps to ensure that they have appropriate safeguards in place to protect your information in a manner consistent with the Australian Privacy Principles.

7. Data Security and Retention

(a) Security

We use a range of technical, administrative, and physical security measures to protect your personal information from misuse, loss, and unauthorised access or disclosure. These include:

Multi-factor authentication and strict access controls on all systems.
Regular staff training on privacy and data security obligations.
Secure, reputable cloud service providers for data storage.

(b) Retention

We retain your personal information for as long as is necessary to provide you with legal services. In accordance with our professional obligations, we are required to keep your file for a minimum of 7 years after your matter is finalised. After this period, your file and the personal information it contains will be securely and permanently destroyed.

8. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, or incomplete. To make a request, please contact our Privacy Officer using the contact details below. We will respond within a reasonable timeframe. We may charge a reasonable administrative fee for providing access to your information.

9. Marketing Communications

We may use your contact details to send you information about our services or legal updates that may be of interest to you. All marketing communications will include a clear option to unsubscribe.

10. How to Make a Complaint

If you believe we have breached your privacy, please contact our Privacy Officer with a written complaint. We will investigate the matter and respond to you within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.

Contact Us

For any privacy-related enquiries, call us on 1300 851 010 or reach us through our contact page.